Website Terms

Last updated: 27 September 2026

1. About these terms

These terms apply to the public FifteenFold website. By using the website, you agree to use it lawfully and not in a way that could damage, disable, compromise or misuse the website or its systems.

These website terms do not replace the project-specific proposal, statement of work or service agreement for paid client work. If there is a conflict, the specifically agreed client document takes priority for that engagement.

2. Website information

We try to keep information accurate and useful, but website content is general information rather than a guaranteed specification for every project. Features, availability, scope, examples, timing and prices may change. A project is not booked or committed until its scope and commercial terms have been agreed.

3. Starting prices and package descriptions

Prices described as “from” are starting points for the stated type of work. Final pricing depends on the actual scope, content, functionality, data, migration, integrations, catalogue complexity, third-party services and delivery requirements.

Examples on the website are intended to explain typical scope. They are not a promise that every business will need, receive or achieve the same result.

4. Enquiries, proposals and project start

An enquiry, strategy discussion or Free Website Review does not itself create a paid project. Before chargeable work begins, the relevant proposal or service agreement should confirm the deliverables, payment structure, revision allowance, responsibilities, dependencies, ownership position and any ongoing services.

5. Managed website plans

Managed website plans combine an initial website build with ongoing hosting, technical care and the support allowance shown for the selected plan. The initial 12-month term exists because the build cost is spread across the monthly price instead of being charged as a separate upfront website fee.

After the initial term, the managed service continues on the basis agreed for that plan or service agreement. The current website describes a 30-day notice approach for ongoing management after the initial term unless a specific client agreement says otherwise.

6. Managed support allowances

Routine support allowances are intended for minor content and website-management work such as normal text, image, opening-hours or similar updates. Unused allowance does not roll over unless specifically agreed.

New pages, redesigns, custom functionality, ecommerce development, migrations, integrations, substantial copywriting, photography or other larger work fall outside the standard allowance and are scoped separately.

7. Domains

Where FifteenFold registers, purchases or configures a domain on a client’s behalf, the client or their business should remain the registrant and legal owner. FifteenFold may manage registrar settings, DNS and renewals while an active managed service is in place.

If the client leaves, registrar and DNS control should be transferred or returned once the account is up to date. FifteenFold will not remain responsible for future renewal costs after the paid service period ends. A renewal already purchased for the current registration period remains attached to the domain.

8. Hosting, maintenance and availability

Hosting, backups, updates and technical care are provided according to the selected package or client agreement. Internet services and third-party platforms can experience downtime, maintenance, security incidents or provider failures, so uninterrupted or error-free availability cannot be guaranteed.

9. Third-party products and services

Projects may rely on third-party hosting, domains, email, plugins, payment providers, ecommerce platforms, APIs, advertising platforms, analytics tools or other services. Their own terms, pricing, limits and availability may apply.

Business email subscriptions, premium plugins, software licences, advertising spend and other external costs are separate unless the proposal explicitly includes them.

10. Client content and responsibilities

Clients are responsible for having the right to use the names, logos, text, photography, product data, trademarks and other materials they supply for a project. Clients are also responsible for providing accurate business information and completing any verification or account-owner steps that must legally or technically be completed by them.

11. Intellectual property

The FifteenFold website, brand, original site copy, visual system, code and materials are protected by applicable intellectual-property law. They may not be copied, republished, scraped for commercial republication or represented as another business’s work without permission.

Ownership and licensing of client deliverables are dealt with in the relevant project agreement. Unless agreed otherwise, pre-existing tools, reusable methods, third-party software and licensed components remain subject to their existing ownership or licence terms.

12. Portfolio and case studies

Case studies explain the strategy, design and delivery decisions behind work shown on the website. Commercial results or statistics should only be published where there is a reliable basis for them. A project-specific agreement may also set out whether and how work can be referenced publicly.

13. Search, conversion and commercial outcomes

FifteenFold may improve websites, ecommerce journeys, product data, local visibility, analytics and conversion paths, but no website, SEO, advertising, Merchant Center, conversion or consultancy service can guarantee a particular ranking, revenue level, enquiry volume or commercial result.

14. External links

The website may link to client sites, platforms or third-party resources. Those websites are controlled by their respective owners. A link does not mean FifteenFold controls or accepts responsibility for their content, availability, privacy practices or subsequent changes.

15. Acceptable use

You must not intentionally attempt to gain unauthorised access, interfere with security, overload the website, submit malicious code, use forms for spam or unlawful activity, or misuse website content in a way that infringes another person’s rights.

16. Liability for use of this website

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud or fraudulent misrepresentation or for death or personal injury caused by negligence where applicable.

Subject to that, the public website is provided for general business information and enquiry purposes. Detailed liability arrangements for paid services are dealt with in the relevant client agreement rather than these public website terms.

17. Payments, delays, cancellation and scope changes

Payment dates, deposits, milestones, cancellations, delays caused by missing client information, scope changes, late payment and refunds are governed by the proposal or service agreement for the relevant paid work. Do not assume that the general package summary on this website overrides an agreed project document.

18. Handover and ending an ongoing service

Where an ongoing managed service ends and the account is up to date, FifteenFold will provide the practical handover or export route described in the relevant agreement. Third-party licences supplied through a FifteenFold subscription may need to be replaced by the client after handover.

19. Changes to the website or these terms

We may update website content, packages or these terms as the business and services change. The date at the top of this page identifies the current published version.

20. Governing law

Unless a client agreement states otherwise, these website terms are governed by the laws of England and Wales and disputes relating to use of this public website are subject to the courts of England and Wales.

21. Contact

Questions about these website terms can be sent to hello@fifteenfold.co.uk.